developers of ZapSurvey have created this privacy statement in order
to demonstrate our firm commitment to the protection of your
privacy. The following discloses our information gathering and
registration form requires you to give us contact information (like
your name, email address, address, company name, etc.). We use your
contact information from the registration form to:
information so that they you may access demo accounts and set up a
when necessary, such as to notify you of an expired account or for
invoices for ZapSurvey usage.
computer system uses your email address to automatically send you
your username and password if you use the "Forgot my Username or
Password" function. We will not give username or password
information over the telephone to anyone.
collect your personal information, that information is for
ZapSurvey's use alone,
unless it is specifically stated otherwise. As a general rule, we
will not disclose personal information except when we have express
permission or under special circumstances, such as when the law
requires it, for example, if you violate our Terms of Service or our
rights and property. Any information shared with third parties will
be shared as aggregate statistics. Except as disclosed in this
paragraph, third parties will neither be granted your personal
information nor will your information ever be sold.
As part of
offering personalized services and customizing your experience at
ZapSurvey, we use
cookies to store and track information about you throughout the
session at our web site. A cookie is a small amount of data that is
sent to your computer from a web server and stored on your hard
we use three different cookies to serve you better and to save time.
given a cookie that will recognize you as a repeat registered
customer and will store your username for login. This cookie
maintains your identity to make it easier to log in and access your
surveys. It stores information such as your personal settings. In
addition, it tracks the date, time, and referring web page of your
first visit to the web site.
also a session cookie with a "time-out" function which disappears
once you logout of the website. The cookie also "expires" for
security purposes after a certain amount of time so that your
program will not continually run without user activity.
cookie is a temporary cookie that simply determines whether or not
your browser will accept cookies. Acceptance of cookies is
obligatory in order to access an account.
collected on traffic patterns and your behavior is aggregate
information. We have no other specific personal information about
you besides the information you have explicitly provided.
IP addresses for system administration and to report the aggregate
information for our personal use. Your IP address is also used to
help diagnose problems with our servers and to administer our web
personal contact information is secure with ZapSurvey. We
utilize industry standard methods to protect your personal
information from unauthorized access; however, we are not
responsible if a third party accesses your information by breaching
our security measures.
ZapSurvey's servers are hosted in a facility equipped with state-of-the-art video and audio monitoring equipment and 24 x 7 on-site guards. All people entering the building are required to register with the security office and leave a valid ID while in the building. Those not on the access list are not allowed into the building without an escort. Remote access to ZapSurvey's server other than via the ports open for the public web site are secured via VPN connections.
All information (customer data) provided
by customers, their authorized representatives and respondents to their
surveys including but not limited to survey questions, email lists and
survey results (respondent data) remains the sole property of the
customer and will not be used by ZapSurvey for any purpose other than to
provide online survey services as directed by the customer and to diagnose and fix software defects.
Furthermore, customer data will not be shared or sold in any manner.
the ZapSurvey service,
you grant ZapSurvey the right
to list your "company" or "entity" name and logo on our customer
list, which may appear in our marketing materials. Individuals will
not be listed, nor will we will list any specific information about
your account. You may request to be removed from this list at any
time. In addition, we may ask for your permission to list your name
and a statement about ZapSurvey among our
customer testimonials. If you grant us this permission, your name
and comment will appear among other customer testimonials.
If you have
any questions about this privacy statement, the practices of this
site, or your dealings with this web site, you can contact firstname.lastname@example.org or mail us
PO Box 4573
to this policy will be posted at this URL and will be effective when
posted. Please check back periodically if you have any concerns
October 11, 2004